COMMON INQUIRIES

What previous guests have asked us

1. What time is check-in and check-out?
*Check-in is from 3:00 PM, and check-out is by 10:00 AM. If you need flexibility, please let us know in advance, and we will try to accommodate your request if possible.*

2. Is parking available?
*We don’t have dedicated parking, but there are nearby public parking options. Street parking is also available, and we can provide information on the closest parking areas.*

3. Do you provide free Wi-Fi?
Yes, we offer free high-speed Wi-Fi throughout the apartment.

4. Is the apartment family-friendly?
Yes, the apartment is suitable for families. We provide amenities like a crib and high chair upon request.

5. Can I bring my pet?
*Unfortunately, pets are not allowed in the apartment to maintain a clean and allergy-free environment for all guests.*

6. What is your cancellation policy?
*Cancellations made up to 14 days before check-in are fully refundable. Cancellations made within 14 days of check-in are non-refundable.*

7. Is the apartment accessible for people with disabilities?
*The apartment is located in a historic building, and unfortunately, it is not fully accessible as there are stairs and no elevator.*

8. Is housekeeping provided during the stay?
*We provide a cleaning service after check-out. For longer stays, we offer additional housekeeping services at an extra charge, which can be arranged upon request.*

9. Are there any local attractions nearby?
*Yes! The apartment is located in the heart of Edinburgh, close to major attractions like Edinburgh Castle, Princes Street, and the Royal Mile. We’ll provide a guide with more detailed recommendations for your stay.*

10. How do I check-in/check-out?
*We offer a self-check-in service with a secure keybox at the property. Check-out is also easy—just lock the door and return the key to the keybox.*

11. Is bedding and towels provided?
*Yes, we provide fresh bedding, towels, and toiletries for your stay.*

12. Do you offer airport transfers?
*We don’t provide direct transfers, but we can recommend a few local taxi companies or shuttle services that will take you from the airport to the apartment.*

**13. Can I request an early check-in or late check-out?**
*Early check-ins and late check-outs are subject to availability. Let us know in advance, and we’ll do our best to accommodate your needs.*

14. How do I contact you during my stay?
*You can reach us via phone, email, or through the booking platform’s messaging system for any questions or assistance during your stay.*

15. Are there any house rules I should be aware of?
*Yes, we kindly ask guests to be mindful of our neighbors by keeping noise levels down, especially in the evening. Please refrain from using the washing machine after 8:30 PM to avoid disturbing others. Your cooperation is appreciated.*